Your statutory rights
Nothing on this website is intended to exclude rights or remedies that cannot lawfully be excluded. Where Australian Consumer Law consumer guarantees apply, remedies for goods that fail those guarantees are separate from any optional change-of-mind policy.
Problems with an order
For an incorrect, damaged or faulty item, contact the business with the order reference, product details and a description of the issue. Keep the packaging and relevant photos where safe to do so. Do not send materials back until the business provides appropriate return instructions.
Change of mind & cancellations
- Return eligibility
- Cancellation cut-off
- Return instructions & address
- Return postage
- Refund method
- Refund processing time